Client Services Administrator
Compensation Range
$48KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
•Engage and assist clients and stakeholders as the front-line staff in a friendly and non-judgemental manner
•Maintain clients’ files by proactively reaching out and communicating with clients and creditors for the necessary information to achieve the best outcome
•Actively seek opportunities to continuously improve client service offerings
•Build relationships with clients and creditors through both inbound and outbound calls, emails, and returning voicemails
•Assist clients in meeting their payment commitments
•Process creditor balance verifications and resolve discrepancies
•Complete monthly reports and tasks to ensure accounts are serviced in a timely manner
•Assist first-time callers and active clients and connect them to our counsellor team or book appointments as necessary
•Complete other duties as assigned by management such as processing outbound communications, classifying inbound documents, responding to general email inquiries, and office mailing support.
•Assume different types of work and roles aligned with the agency’s vision and mission, i.e. GOLD coaching program, Project coordination, Educational webinar or workshop, Chat services, etc
•Assume responsibility for professional development by staying up to date on current developments in the field of credit counselling
Qualifications/Skills:
•Exceptional customer service and interpersonal skills
•Detail-oriented and thorough with proven organizational and problem-solving skills
•Impeccable time management and ability to self-manage responsibilities
•Highly effective team member
•Ability to adapt and prioritize to a changing environment
•Enjoys working with a multicultural public in a personable and empathetic manner
•Strong command of the English language (ability to speak French or another second language an asset)
•Strong interest in learning about personal finance
•Must be bondable
Experience Requirements:
•2-3 years experience providing high-quality customer service in a call centre,
•retail, or service-based environment
•Past work experience in the credit industry or financial services is an asset
•Proficiency in Microsoft Office (Word, Excel, Outlook)
•Proficiency in Google Docs and Sheets
•Background in business or social services is an asset.
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