AR Specialist

General Responsibilities

• Process regular invoices and handle ad hoc invoicing as required
• Print and review daily invoices, ensuring accuracy before transmitting them to customers
• Process Design Invoices monthly
• Prepare manual deposit invoices for new orders as needed
• Process credits and adjustments using appropriate codes and GL’s
• Track invoice-related issues and ensure timely resolution
• Run and review monthly statements, sending them to customers in a timely manner
• Prepare $CA and $US bank deposits using the Scotiabank Cheque Scanner
• Disburse A/R and non-A/R cash receipts efficiently
• Process credit card payments and ensure accurate documentation
• Make collection calls to customers regarding outstanding balances or other collection matters
• Initiate collection procedures for slow-paying or non-paying accounts
• Collaborate with CSR’s, PMs, and Account Executives to investigate short payments, deficiencies, and follow up on unresolved issues
• Set up new customers, request D&B reports, verify trade references, obtain Steelcase Site ID, assign credit limits, and maintain the Customer Master File
• Respond promptly to voicemails and email requests
• Review and release orders on Credit Hold or those requiring deposits
• Process adjustments to contra payments with Credit Memos received from A/P
• Ensure all necessary information is entered before month-end processing, run reconciliation reports, investigate discrepancies, and process month-end reports
• Other duties as assigned