A/R Coordinator

Customer Master Data:

• Manage the creation, maintenance and verification of all customer master data, including external and internal dealers, affiliates, lease and employee accounts, and miscellaneous trade accounts.

Billing:

• Responsible for monitoring and managing the primary inbox assigned (Affiliate or Miscellaneous) and as a backup for the secondary inbox
• Audit billing requests for appropriate backup and accurately post billings via upload and or manual entry in SAP
• Submit billings to customers via internet portals or email and to central storage for digital imaging.

Collections and Aging:

• Process ACH collection system job runs as per the agreed timeline
• Manage ACH returns and associated clearing transactions.
• Prepare and run the monthly settlements for dealers according to due date and publish reports in line with month end deadlines.
• Release monthly dealer statements in accordance with month end timelines
• Manage Dealer Services email inbox, reply to queries and direct them as appropriate to the relevant departments in a timely, professional and efficient manner
• Manage dealer buy/ sell transactions by performing accurate balance analysis, resolving discrepancies and collaborating with Network Development teams to ensure timely account closure
• Monitor automated processes to ensure accuracy, completeness and timeliness
• Maintain the Receivable aging, ensuring that all receivables are collected within a maximum of 90 days
• Perform collection follow ups on assigned accounts, ensuring the escalation process is adhered to and associated risk is managed appropriately. · Collaborate with corporate vehicle services to assess risk to employee/ retiree lease vehicles and align on collection effort. · Record bad debt reserves as per the agreed upon process and manage write-offs in accordance with company policy. · Respond to inquiries within 48 hours of receipt as they relate to employee lease balances and incoming payments.

Payments Application:

• Incoming payment application and clearing within each month (cheques, wire, EFTs)
• Research unidentified payments and escalate aging to ensure timely resolution

Manage assigned incoming payment clearing accounts to ensure that items are allocated in a timely manner Monitor automated processes to ensure accuracy, completeness and timeliness

Reconciliations and Reporting

• Generate and manage the AR Aging report for all company codes and communicate necessary action items to other team members
• Prepare monthly reconciliation on assigned accounts; follow up and escalate any aging in a timely and efficient manner
• Complete Trial Balance analysis for assigned accounts and provide clear explanations for variances monthly.
• Support the Tax team by providing monthly reports
• Process monthly and year end re-class of credit balances to Accounts Payable
• Respond to requests from external and internal auditors and provide responses/submissions to formal audit requests within the required deadlines.
• Maintain Receivables Accounting documentation (ICFR, process maps, narratives, desk procedures) as required.
• Provide additional reports and analysis as required.