Technical Aftersales Trainer
Permanent On-site | Richmond, BC
Compensation Range
$87K - $97KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
+ Bonus
Description
- Champion and represent the Automotive brands, ensuring all training delivery reflects the organizations’ technical excellence, safety standards, and customer experience expectations.
- Deliver high quality technical instruction to dealership technicians and (OEM) corporate employees, using the established Service Training curriculum and applying best practice adult learning methodologies.
- Plan, coordinate, and execute a continuous three month rolling Service Training schedule, including accurate class setup, roster management, and course closure within the Learning Management System (LMS).
- Collaborate on the review, enhancement, and development of training curricula, ensuring course materials, delivery methods, and assessments remain current, technically accurate, and aligned with emerging technologies.
- Contribute to New Model Launch and New Technology initiatives, supporting content development, training readiness, and technical accuracy for both planning and execution phases.
- Oversee day to day operations of the Learning Center, ensuring optimal functionality, safety, and security of all assets—including training vehicles, diagnostic equipment, tools, and facility resources—while maintaining compliance with all corporate and regulatory standards.
Qualifications
- Post‑secondary diploma in automotive or mechanical studies, or equivalent experience, required.
- Valid Provincial Technician’s License or Interprovincial Red Seal Certification required.
- Certification in Adult Learning or Instructional Methodologies is an asset.
- 5+ years in a technical automotive role within an OEM dealership required.
- 3+ years of training, teaching, or instructional experience preferred.
Job‑Specific Requirements
Technical & Diagnostic Expertise
- Strong understanding of automotive systems, diagnostics, repair procedures, and emerging technologies.
- Ability to clearly translate complex technical concepts into accessible instruction.
- Analytical and problem‑solving skills to troubleshoot both technical and learner‑related issues; adaptable in adjusting tools, methods, and approaches.
Instruction, Facilitation & Adult Learning
- Knowledge of adult learning principles and hands‑on training methodologies.
- Skilled in conducting workshops, demonstrations, and classroom/virtual sessions for varied skill levels.
- Effective classroom and workshop management, including safe use of tools, vehicles, and equipment.
Curriculum Design & Delivery Quality
- Ability to design, update, and maintain training content aligned with evolving technologies.
- Strong written communication for course materials, assessments, and instructional resources.
Communication, Coaching & Relationship Management
- Strong verbal and written communication skills for in‑person and virtual delivery.
- Ability to assess learner performance and provide constructive, actionable feedback.
- Strong interpersonal skills and ability to build rapport with technicians, dealership staff, and internal/external stakeholders.
- French and/or German language skills are an asset.
Technology, Organization & Administrative Skills
- Proficiency with Microsoft Office, LMS platforms, and curriculum development tools.
- Ability to plan multi‑month schedules, manage logistics, and maintain accurate training records.
- Strong attention to detail across attendance, assessments, and documentation.
Safety, Environment & Professional Conduct
- Solid understanding of shop safety and EV/high‑voltage protocols, with the ability to model and enforce safe work practices.
- Commitment to maintaining a respectful, inclusive, and psychologically safe learning environment.
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