CVS Manager
Permanent On-site | Ajax, ON
Compensation Range
$80K - $120KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
+Bonus
Description
- Develop, refine, and execute new or updated programs to ensure competitive, compliant, cost-effective, and employee-centric solutions aligned with client’s brand priorities.
- Coordinate cross-functional integration of processes, systems, and data flows with Finance, Payroll, Accounting, HR, IT, Insurance, Logistics, Distribution, Transportation, and dealer partners to maximize accuracy, efficiency, communication, and asset control.
- Establish, monitor, and report KPIs and operational metrics for all programs, providing executive-level transparency and data-driven insights
- Lead, coach, and develop the CVS team, including recruitment, performance management, goal setting, and ongoing professional development
- Chair the cross-functional Company Car Committee, overseeing policy alignment, program direction, and resolution of escalated policy violations
- Lead major projects involving insurance program changes, system upgrades, operational redesigns, and new program or platform implementations
- Develop and manage all communications related to company car programs, including policies, newsletters, SOPs, training materials, order guides, intranet resources, and program updates. · Stay current with vehicle-related regulations (licensing, insurance, disposal, registration, taxation, industry standards) and recommend necessary adjustments to senior management
- Provide subject-matter expertise to cross-organizational initiatives requiring CVS input
- Ensure efficient end-to-end vehicle flow to maximize utilization, reduce idle time, and improve asset turnover in support of year-over-year profitability
- Manage department budgets, financial controls, and vendor relationships, including initial procurement, contract management & oversight and approval of vendor payments
- Build and execute vehicle program business plans aligned with client’s brand priorities, supporting operational performance and employee brand ambassadorship
- Build, monitor, and manage department-wide KPIs (delivery volumes, days-to-delivery, auction cycle times) to drive transparency and continuous improvement
- Lead the successful onboarding of new affiliate companies into (client’s) vehicle programs, ensuring compliance and operational readiness
- Manage the operations of two company vehicle delivery centres, coordinating all on-site activities including PDIs, licensing and registration of new vehicles, and auction preparation at turn-in to ensure compliant, efficient throughput and consistent customer experience.
Qualifications
- Data-driven operations: building and reporting KPIs (e.g., days-to-delivery, utilization, idle time) and using insights to drive continuous improvement
- Change and project management leading initiatives (system upgrades, insurance program transitions, process redesigns) with clear timelines and risk controls.
- Ability to demonstrate and articulate both strategic and tactical thinking, applying long-range planning while executing operational requirements effectively
- Ability to develop and execute communication plans across formats including policies, lease agreements, manuals, presentations, training, and intranet content
- Delivery centre or dealership operations exposure: coordinating PDIs, licensing/registration, and auction turn-in activities; comfort setting throughput targets and SLA
- Cross-functional program leadership with Finance, Payroll, Accounting, HR, IT, Insurance, Logistics/Transportation, and dealer partners
- Regulatory fluency (Canada): licensing/registration, insurance, taxation on premiums, record-keeping, and disposal/auction standards
- Vendor and contract management (selection, negotiation, SOWs, KPIs), plus oversight of third-party service providers (e.g., dealerships, licensing, transportation, remarketing)
- Budget ownership and financial acumen
- Ability to develop clear, effective policies and procedures, ensuring they are well-structured, compliant, and aligned with organizational needs
- Ability to act on issues promptly and decisively, including identifying policy gaps, recommending corrective actions, and implementing solutions based on risk, data, or deficiencies
- Strong conflict resolution skills, with the ability to address issues promptly and guide parties to timely, professional resolution
- Strong governance capability, ensuring criteria are applied consistently, systematically, and in a value-added manner
- Knowledge of insurance claims/accident management processes and incident prevention programs
- Ability to influence and negotiate at all levels of the organization, securing alignment and driving outcomes without official authority
Competencies:
- Strong attention to detail, ensuring accuracy across policies, documentation, data, and operational processes.
- Team-oriented with strong collaboration skills, able to work effectively across departments and with external partners
- Excellent communication and customer service skills, delivering clear, professional interactions with all program participants and stakeholders
- Exceptional organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced operational environment
- Database management capability and the ability to quickly learn and navigate new systems, tools, and technologies
- Strong problem-solving and analytical skills, able to diagnose root causes, evaluate options, and implement effective solutions
- Strong integration skills, able to connect people, processes, and systems to create seamless end-to-end workflows. ·
- Influencing and negotiation skills, securing alignment and driving results without direct authority
- Management and leadership expertise, demonstrating sound judgement, accountability, coaching capability, and the ability to lead through change
Additional Assets:
- Bilingual (English/French) and experience coordinating across multiple Canadian provinces
- Automotive OEM, captive finance, or large dealer group background.
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