Sr. HR Manager

Responsibilities:

The Senior Manager, Human Resources is a rare build-it-yourself opportunity: a hands-on leadership role that runs and shapes the organization’s HR function day to day, spanning employee relations, policy and employment agreement administration, recruitment, compliance, and HR systems. This is a foundational role – you’ll help build modern policies, standardized employment agreements, complete employee records, a new HRIS, and a genuine engagement program, in addition to running day-to-day HR operations. The role also oversees office facilities and front desk/security coordination at our Stoney Creek office. Reporting to the VP Finance, you’ll drive our HR strategic roadmap forward and act as the go-to HR partner across every business unit.

Employee Relations & Compliance

• Serve as the first point of contact for employee relations matters, conducting investigations, documenting findings, and recommending resolutions in line with company policy and applicable employment law.
• Administer performance management processes, including performance improvement plans, disciplinary documentation, and separation support, in coordination with the VP Finance and employment counsel where required.
• Modernize and maintain the Employee Handbook and HR policies across the organization’s multi-jurisdiction footprint, ensuring alignment with applicable federal, provincial, and international employment standards.
• Design and implement standardized, jurisdiction-specific employment agreement templates across Canada, the U.S., and Latin America, and lead the transition of existing employees onto updated agreements.
• Support compliance obligations and regulatory filings as required, coordinating with the Health & Safety team on any related documentation.

Talent Acquisition, Onboarding & Offboarding

• Own the end-to-end recruitment process for assigned roles, from intake with hiring managers through job posting, screening, and offer coordination.
• Deliver and continuously improve the new hire orientation and onboarding program, ensuring materials are centrally documented and accessible.
• Build and own a consistent, professional offboarding process, including exit logistics, final documentation, separation support, and coordination with Payroll and IT on final pay and system access.
• Own workforce planning end-to-end, including headcount forecasting, hiring prioritization, and organizational structure recommendations by business unit, in partnership with the VP Finance.

HR Operations & Systems

• Manage day-to-day HR administration, including benefits administration support, leave and vacation-liability management, and coordination with Payroll and Benefits.
• Establish and maintain complete, centralized, audit-ready personnel files for every employee across all entities.
• Lead the selection and implementation of a new HRIS platform, including data migration, workflow design, and user training.
• Track and report HR metrics — turnover, time-to-fill, headcount by business unit, vacation liability — to support finance and executive reporting.

Office & Facilities Coordination

• Serve as the primary point of contact for office facilities matters at the Stoney Creek location, liaising with building management on maintenance, access, and space planning.
• Own front desk and reception operations, including coverage scheduling, visitor management, and mail/courier logistics.
• Coordinate office physical security, including access administration and security vendor relationships.

Culture & Organizational Development

• Own the annual employee engagement survey end-to-end, from design through results readout and follow-up actions.
• Own the employee engagement and events calendar, delivering a consistent, recurring cadence of initiatives.
• Support execution of company HR strategic roadmap, including foundational documentation, core people processes, and governance milestones.
• Partner with business unit leaders to reinforce consistent people practices across a lean, multi-entity environment.
• Escalate matters with legal, financial, or reputational risk to the VP Finance promptly and with complete information.