Senior Account Manager
Permanent Hybrid | Guelph, ON
Compensation Range
$50K - $75KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
+ Commission
Description
Key Responsibilities & Priorities
- Client Relationship Management – Act as the primary point of contact between clients and internal teams by conducting monthly meetings
- Maintain a Client Satisfaction Scores of 8.5+.
- Present & lead MAP Renewals, client onboarding, data reviews, strategy and execution for clients using all tools provided (Salesforce, Datorama, etc.).
- Identify opportunities to provide ongoing value and growth to clients through upserves — helping you to meet or exceed your monthly upserve targets.
- Work closely with the Conversion Team internally to align execution with client goals.
- Contribute to process improvements that boost client outcomes
Time Allocation Expectations
45% Client relationship building, supporting clients, and check-ins
- Preparing for and following up on client meeting
- Managing tickets, emails, and phone communication
- Troubleshooting accounts and making small website updates
40% Renewals, upsells, and business development ○ Leading renewal, review, and monthly calls
- Preparing/delivering MAP presentations and A-client profiles
- Identifying upsell opportunities
5% Campaign strategy and reporting ○ Reviewing performance and account insights
- Developing campaign strategies with internal teams
5% Team meetings, huddles, and professional development
- Attending huddles, 1:1s, and sales team meetings
- Participating in training and skill development
5% Other activities as require
Qualifications
Success Abilities and Competencies
- You have strong grit – motivation, burning desire, commitment to success, and failure is not an option attitude.
- The ability to sell and service high-ticket, conceptual business services to business owners, management, and C-level executives.
- Ability to work independently through the sales process and effectively utilize resources to get desired results.
- Strong skills in consultative sales, positioning value, negotiations, time management, and the ability to customize solutions.
You embody the following attributes: minimal qualification, competencies
- Strong communicator and active listener
- Resiliency and a passion for personal growth
- Organized and detail-oriented
- Excellent time management
- Positive attitude
- Hungry for success
- A learner’s mindset
- Relish challenges
- Honest, even when it’s tough
- Follow through on promises and commitments
- Enjoy working in a fun and fast-paced environment
Minimum Qualifications
- Proven experience and success of 3 or more years in Account Management, managing 20 or more clients and/or more than $1,000,000 in annual business.
- Knowledge of or experience in digital marketing.
- Experience building relationships to renew contracts for multiple years and to sell additional services (or products).
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