Office Manager

Bookkeeping

• Full cycle bookkeeping using QBO
• Invoicing and client billing
• Payment processing
• Reconciliation
• Records management (all virtual)

Payroll

• Administer and input payroll
• Verify and audit hours, etc before paying employees
• Contractor payments
• Remittances, T4, T4A processing

HR

• Screen potential candidates according to job qualification and criteria
• Maintain files
• Send out employment contracts, onboarding documents
• Keep licenses, permits, safety orientations current
• Organize staff in response to customer orders and requests

Customer Relations

• Receive customer inquiries from a variety of sources (phone, email, web)
• Determine needs of customer and action request
• Invoice customer, obtain payments

Dispatch

• Dispatch crews on missions as per SOP’s
• Follow, track crew progress throughout the day (on time performance, delays, etc)
• Update customers in real time as needed
• Troubleshoot delays and problem solve issues while keeping customer service in the forefront.
• Must be flexible, creative and adaptive, able to cope with constantly changing circumstances