General Manager of Information Services
Location: Nisku, AB
Reporting to the Executive Officer of External Relations and Strategy, the General Manager of Information Services plans, develops, and implements policies, strategies, and programs related to the management of social, economic, and geospatial data and Information Technology (IT) resources. The General Manager of Information Systems provides leadership, direction and support to internal and external departments and directs staff in a variety of functional capacities to achieve this objective. They are charged with providing services related to the organization’s IT Infrastructure; Operations Management; and Information Stewardship. The role oversees the entire information technology portfolio, including systems management, capital infrastructure asset management and software and program needs across entire organization. The role will also lead the development and implementation of the Information Services operations plan and department budget. This position is also responsible for ensuring these services are cost efficient, effective in meeting the needs of clients and are valued as measured by a high level of client satisfaction, business value and business
outcomes.
This is an in-office position, located in the Nisku, with some travel required.
- Defines and promotes a clear vision for the department that aligns with association’s priorities.
- Develops and maintains an Information Services Operations Plan; ensuring consistency with the Strategic Plan and focusing on the priority business needs of clients.
- Provides leadership on the management of IT resources through innovation and development of leading-edge solutions.
- Creates and uses consistent policies and processes for determining benefits and costs and evaluates options for the delivery of services.
- Research emerging technologies and coordinates initiatives involving vendors in the evaluation and implementation of new enterprise systems.
- Develops business cases for major projects in regard to technology related initiatives.
- Ensures the investment in technology is optimized by reviewing costs, benefits, and implications to workflows when introducing change.
- Reviews project planning activities and assesses risk and developing mitigation strategies where appropriate.
- Ensures documentation and proper addressing of customer inquiries, complaints and issues and ensures acceptance and adherence to all Information Services standards.
- Develops key performance indicators that address efficiency, effectiveness, quality, and value.
- Develops and implements procedures, directives, standards, and other documentation to support policy.
- Manages the departmental budget, and expenditures.
- Responsible for Disaster Recovery Planning and Business Continuity Planning for IT.
- Preparing and presenting information and reports to senior leadership as required.
- Recruit, hire, train, motivate, and evaluate personnel.
- Provides clear expectations, coaching, evaluation, and feedback that builds on strengths and includes timely performance management.
- Builds capacity and succession opportunities through shadowing, cross-training, and employee career development and provides the right balance of tools, training, and responsibility structure to empower staff and promote job satisfaction.
- Develop a corporate culture that support staff development, positive mental health, and entrepreneurial spirit.
- The General Manager of Information Services will have access to highly confidential information, and it is expected and required information be held in the strictest confidence.
- Minimum of 5 years in a senior leadership role, with extensive experience in creating and encouraging collaborative work environments.
- Minimum 8 years of management, technology or a related discipline.
- 8-10 years experience managing projects, incorporating change management practices to ensure quality, timely delivery of projects.\
- Proven leadership capabilities, including communication, influence, negotiations, conflict resolution, people management, and relationship management (internal and external).
- To be successful you will have extensive knowledge and experience in a strategic leadership, management and alignment of an Information and Technology function in a large corporate service delivery environment.
- A tertiary qualification of IT, Computer Science, Engineering or a related field is essential.
- Knowledge, Skills and Abilities
Education:
- Post-secondary degree in information systems, business management or related discipline, or relevant work experience.
- Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL) v3/4 certification considered an asset.
- Applicants with an MBA will be considered an asset.
Leadership
- A leader, motivator, and team player. Reassures and encourages others. Has presence, energy, and genuine passion.
- Able to influence others to a desired outcome and demonstrates how a course of action is effectively related to customer interests.
Customer-Oriented
- Understands the value of the customer to the business.
- Encourages and supports subordinates to add value to the customer.
- Searches for alternative solutions to help satisfy customer needs.
- Relates to colleagues, members, and customers in a positive, friendly manner.
Communication
- An active listener.
- Possesses well-developed presentation skills and can articulate thoughts and ideas.
- Possesses well-developed written communication skills.
- Strives for effective communication with team members.
Strategic Business Sense
- Sees the big picture. Actively researches current competitive developments in the industry.
- Understands the strategies of key competitors and other stakeholders and formulates initiative-taking strategies to gain competitive and profitable advantages.
Analytical
- Has the capacity for thinking analytically and evaluating complex business and accounting issues.
- Conveys information in a way that it is understood and is relevant.
Management Skills
- Demonstrates a style that actively promotes involvement with staff with an emphasis on motivation and encouragement of people, teams, and activities.
Financial Management
- Leads with a strong sense of service in all budgeting, accounting matters, and management reporting.
Personal Management Skills
- Demonstrates self-confidence and interpersonal flexibility, perseverance, and integrity.
- Has strong decision-making skills.
- Extremely well organized with effective time management skills.
- Is quick to learn and adapt to new challenges/situations.
- Has a positive attitude. Is highly ethical, both professionally and personally.
Results Oriented
- Recognizes that progress must be shown and be measurable and can quickly analyze problems to reach a conclusion.
- Expects the highest quality performance from self.
Politically Astute
- Able to lead and motivate various constituencies.
- Knows and understands legislative and regulatory processes. Interacts with diplomacy and tact.
Contacts
- Works alongside staff, as well as the Executive Officer of External Relations and Strategy.
- Also, works with the Board of Directors to enhance Information Technology knowledge and skills.
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