Executive Director/Home Care Services
Compensation Range
$130KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Key Activities and Responsibilities
(a) Oversee all homecare operational functions and performance including:
• Managing all homecare staff, operational procedures, service quality, and client & staff satisfaction
• Establishing processes to monitor, assess, and respond to issues that affect performance and benefit capture
• Improving client health and safety by actively searching for opportunities to educate clients and their families on creating a safe home environment and to ensure that proper health teaching is always given when possible. Support the standardization and implementation of the best operating practices
• Working with Recruitment, Training, and Human Resources to ensure adequate quality staffing to deliver services
• Conducting regular evaluations to identify and implement practice and performance optimization opportunities.
(b) Take a leadership role in the growth and overall financial performance of the Homecare line of business, including:
• Work with finance to effectively manage budgets, AR, AP, and overall location profitability
• Collaborate with the Business Development function to ensure business growth by achieving sales targets
• Acquiring new clients using multiple channels
• Effectively delivering, updating and adapting marketing collateral & presentations
• Assisting with competitive analysis on pricing and services
• Achieving all sales goals and metrics consistently
• Actively spreading brand awareness through organizing and participating in lead- generation activity including trade shows, community education, and marketing campaigns as appropriate
• Making recommendations for changes in marketing, pricing, sales tactics, and other relevant operational issues in an effort to improve business development and sales results.
(c) Continuously focus on quality & efficiency improvement activities via:
• Productivity & quality metrics analysis and planning;
• Operations standardisation, monitoring, & optimisation;
• Implementing compliance recommendations;
• Operations & budget planning;
• Best practice research; and
• Optimization of customer/staff satisfaction through improved operations.
Knowledge and Skills
• Demonstrated ability to lead, engage and manage a multidisciplinary team
• Superior leadership skills with a demonstrated ability to own a sales and business development process and provide leadership to achieve sales targets
• Demonstrated community relations, business development, or program development experience
• Solid understanding of business planning processes and business metrics
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes preferred
• Passion to promote a person-centered care philosophy and work with seniors
• Strong communication and presentation skills
• Keen insight into the demand for homecare services and business trends within the industry
• Proactive problem-solving skills
• Results oriented, resourceful, team player
Position Requirements
• A university degree in nursing or related health discipline
• Relevant health profession certification required (e.g. RN, etc.)
• Minimum of ten (10) years of direct care delivery experience
• Minimum of ten (10) years recent health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing healthcare operations
• At least of ten (10) years of experience working in a services environment with demonstrated track record of understanding the homecare marketplace, client needs, client environment, stakeholder issues, government & institutional processes related to procuring external services, and public sector issues as it relates to homecare, long term care, and hospital services
• Minimum of ten (10) years of program development or business development experience in healthcare settings (community care preferred)
• Valid Vulnerable Sector Check (within 6 months)
• Direct experience in the use of various information technologies in support of client care and operations management
• Ability to communicate in French is preferred
