Employee Care Specialist

Employee Care Specialist is focused on increasing the satisfaction of our organizations associate employees by providing exceptional professionalism and customer service through phone and email support, diagnosis and problem-solving related to the company information systems and related services.

The Employee Care Specialist assists, supports and educates associate employees in the use of various software applications for onboarding, time and expense reporting and payroll processes.

 What you’ll get to do:

• Responsible for timely response to all initial incoming telephone and email requests from associate employees
• Assist associate employees in a supportive, professional manner, helping them achieve requested outcomes
• Offer support and education to associate employees while diagnosing and solving issues or delays
• Diagnose issues and recognize when to escalate to a manager
• Log and document contact activity timely and accurately
• Prompt notification to management upon recognizing any potential problems or irregularities including suspected impropriety or rule violation
• Add/Remove/Reset Passwords for associate employees
• Utilize various applications and or reports to provide support
• Promote and provide general knowledge of Web Portals (applicant, job, employee, and client)
• Assist other departments upon request
• Other duties as assigned