Credit Counsellor

Join a dynamic and entrepreneurial non-profit organization dedicated to empowering individuals to achieve financial wellness. As a Credit Counsellor, you will be working directly with individuals seeking support for their financial challenges by conducting financial assessments and recommending appropriate debt repayment solutions. Through education, practical tools, and ongoing support, the credit counsellor empowers clients to take action and build long-term financial stability, advancing the organization’s mission and vision.

Our Vision: We are Canada’s leaders in credit counselling, transforming the way people use credit.

Our Mission: We help people get out of debt, so they can get back into life.

Who We Are For more than 60 years, Credit Canada has been helping Canadians lead healthier financial lives, achieve their goals, and improve their quality of life through financial education and debt resolution. As a national, non-profit organization and Canada’s first and longest-standing credit counselling agency, Credit Canada has helped thousands avoid bankruptcy, become debt-free, and achieve financial wellness. Last year, we assisted approximately 70,000 consumers through our credit counselling and educational services, which are available to all Canadians regardless of income level or employment status. Now, and into the near future, many Canadians will need credit counselling services that put their best interests first, and we’re stepping up to answer the call. Experience what it feels like being a part of our collaborative, motivated and purpose-driven team.

Job Responsibilities
As a Credit Counsellor, you will report to the Counselling & Client Services Manager
You will:
● Conduct on-demand financial counselling sessions to assess client situations and develop tailored debt repayment strategies including the set up and activation of an agency administered Debt Consolidation Program (DCP).
● Serve as a backup review counsellor when required.
● Provide guidance on budgeting, money management, and financial literacy, and connect clients with appropriate financial tools, community supports, and social service resources.
● Provide alternative solutions when a DCP is not viable (e.g., LIT referral, mortgage referral, third-party referrals).
● Utilize CRM and case management systems to accurately document client interactions, monitor client progress, and support the implementation of recommended solutions.
● Advocate on behalf of clients with creditors and act as an intermediary with lending institutions, landlords, utility providers, courts, and other relevant organizations.
● Provide day-to-day support and guidance to active clients, ensuring they have the knowledge and resources needed to stay on track and complete their program successfully.
● Maintain accurate, organized, and up-to-date client case records in accordance with organizational standards and compliance requirements.
● Take accountability for achieving individual performance targets and service goals while maintaining high-quality client support.
● Participate in and contribute to Credit Canada’s strategic priorities and initiatives.
● Maintain Certified Financial Counsellor (CFC) designation in good standing by completing required continuing education units.
● Perform all job-related duties as required, including additional responsibilities assigned by management that are reasonably related to the role.

Dates, Work Hours & Location
Date: TBD Hours: Full-time position, 8 hour shifts with an hour long lunch during our business hours. Monday – Thursday 8am to 6pm, Friday 8am to 5pm, and Saturday 8am to 4pm. Credit Counsellors are scheduled on a rotating Saturday on-call basis. Hours are subject to change based on business needs and could include extended evening and Saturday hours.
Location: Credit Canada is a “remote-friendly hybrid” organization. To foster collaboration, we require periodic attendance at the office (Yonge/Sheppard). This position will also be required to occasionally attend in-person meetings and events.