Bilingual Custmer Service
Permanent Hybrid | Mississauga, ON
Compensation Range
$60K - $65KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Description
- Follow-up on customer specification and communicate where necessary
- Follow-up on backorders and communicate with customer
- Check EDI files processed and make necessary corrections
- Checking inventory availability for customer sales orders
- Communicating with customers enquiring about products and needs
- Communication with customers to confirm requirements
- Daily entry of orders received via phone calls, email and fax and sending order acknowledgements
- Demand Management- advise Sales department when customer orders are not materializing as planned
- Complete Open Orders Report on a weekly basis; includes running and reconciling the report
- Participate in internal and external training initiatives
Qualifications
- Excellent customer service skills
- Attention to detail, extremely organized and focused
- Excellent communication skills (reading, listening and understanding)
- Understanding of products
- Excellent data entry skills and accuracy
- Proficient with various Microsoft computer software
- Microsoft outlook software required
- Oracle or SAP CSR experience is an asset
- The successful candidate must be bilingual (oral/written) in French/English
Education and Experience:
- High School Diploma
- 2-3 years’ customer service experience
Apply Today
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