Benefits Specialist
Permanent Hybrid | Brampton, ON
Compensation Range
$55K - $65KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Description
- Administer company pension and benefit plans for both core staff and assignment employees including enrollment, changes, leaves of absence, terminations etc.
- Follow up with employees regarding outstanding or incomplete information for both group benefits and RRSP enrolments
- Work with carrier representatives to resolve administrative issues
- Support the benefits renewal process with the benefits carrier(s) and communicate changes to the plan and related premiums to affected employees
- Create communication and informational material as needed for participants and clients
- Calculate employee premium costs and maintain premium calculators alongside renewal and/or other plan changes
- Maintain employee pension and benefits portals to ensure changes are entered and documented appropriately (e.g. compensation, leaves of absence, terminations, etc.)
- Maintain benefits spreadsheet(s) and coordinate client billing for external employees
- Submit group RRSP contributions for all eligible employees across all pay cycles
- Submit monthly health spending account (HSA) contributions for external employees
- Prepare reports and conduct regular audits and reconciliations to verify accuracy of billing/costs from existing carriers (CustomCare, Great West Life, Sun Life Financial)
- Initials
- Audit benefit premium deductions, investigate and resolve payroll and benefit premium discrepancies, ensuring transparent and timely communication to carriers, Human Resources, Payroll Service and Finance departments
- Manage all incoming inquiries (employee and client) regarding group benefits and RRSP programs
- Participate on new client calls acting as the SME on pension and benefits programs as well as actively participate in the build-out and set-up of new client programs
- Conduct benefits orientation for employees (core staff and assignment), providing an overview of available company programs as well as eligibility criteria
- Maintain employee pension and benefits documentation (employee booklets and plan summaries), as well as assist in the preparation of communication material on company programs for use with core staff and assignment employees
- Proactively escalate concerns or customer service issues to HR Manager
- Participate in various other HR projects, as assigned
- Maintain accurate and up-to-date human resources records, including employee files and Dayforce HRIS records.
- Collaborate closely with the HR team to address internal and external employee inquiries concerning day-to-day employment matters.
- Manage the company’s organizational chart
- Oversee general inboxes such as the HR and Benefits inboxes.
- Coordinate procurement, receipt, and maintenance of office supplies, liaising with relevant vendors.
- Handle incoming mail and generate monthly, quarterly, and ad hoc HR reports as required.
- Assist the HR team in various tasks, including employment verifications, record requests, and compliance-related activities.
Qualifications
- Bachelor’s Degree or College Diploma in Human Resources, Business or related field
- Minimum 1 – 2 years’ experience in a Benefits/HR role.
- Proficient knowledge and experience using MS Office Suite, including Outlook, Word, Excel, PowerPoint, and SharePoint.
- Strong attention to detail with a focus on accuracy.
- Demonstrated administrative proficiency.
- Exceptional personal accountability and initiative.
- Commitment to quality, continuous improvement and customer service.
- Excellent organizational skills and ability to multi-task and prioritize in a dynamic environment.
- Strong communication skills, both oral and written.
- Ability to work both independently and collaboratively within a team setting.
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