Sr. Operations Leader
Permanent Hybrid | Oakville, ON
Description
FRANCHISEE SUCCESS & NEW STORE LAUNCH
- Own the franchisee onboarding experience — set new operators up to open strong and hit the ground running
- Oversee operational readiness for all new store openings, from planning through post-opening stabilization
- Act as a trusted operational partner to franchisees, building the relationship and the systems that help them succeed UNIT-LEVEL PROFITABILITY
- Own unit-level profitability across all stores — you know the P&L inside and out, and you use it to actively optimize performance and ROI, not just report on it
- Drive productivity gains in labour efficiency, speed of service, throughput, and AUV
- Analyze store-level performance data and turn insights into clear, actionable plans
- Support underperforming locations with structured improvement and recovery plans
NATIONAL STANDARDS & CONSISTENT EXECUTION
- Set, maintain, and enforce operational standards, SOPs, and compliance systems across the network
- Ensure adherence to brand standards, food safety, and guest experience expectations nationwide
- Lead execution of new menu launches, LTOs, and system-wide initiatives
- Partner with founders and senior leadership on national operational strategy TEAM LEADERSHIP & FIELD
EXECUTION
- Lead, coach, and develop a growing team of Business Development Managers across Canada
- Build scalable field team structures as the network grows
- Establish clear KPIs, reporting rhythms, and accountability frameworks
- Maintain a strong field presence and stay close to store-level execution SYSTEMS & SCALE
- Continuously improve operational systems, tools, and processes
- Help prepare HEAL for continued national and international expansion
- Ensure the operating platform scales without losing consistency or culture
Qualifications
You are a hands-on, people-first operator who thrives in fast-growing, founder-led, entrepreneurial environments and knows how to balance standards with relationships. You bring senior multi-unit operations experience and a track record of getting new locations — corporate or franchised — off to a strong start.
You likely have:
- 7+ years of multi-unit operations experience in the QSR or FSR sector
- Experience overseeing both corporate and franchised locations
- A strong track record supporting new franchisees and new store openings
- Proven leadership experience growing and managing regional or field-based teams
- Fluency in unit economics, labour models, and operational KPIs — the P&L is second nature to you
- Experience leading menu rollouts or system-wide initiatives
You are:
- Highly organized, decisive, and accountable
- Comfortable holding standards while building trust
- Data-driven, but pragmatic
- Energized by growth, change, and scale
- Aligned with wellness-driven, modern hospitality brands
Apply Today
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