Regional Manager
Permanent Hybrid | Greater Toronto Area, ON
Compensation Range
$90K - $95KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Description
- Provide support for the Vice President, Operations & Training.
- Driving the growth of sales through the Master Mechanic franchise network.
- Positively impact the profitability of Master Mechanic by coaching franchisees to meet their targets and growth opportunities.
- Foster a well-trained and motivated Franchise Network, committed to delivering the company’s vision and expectations.
- Develop and maintain strong, effective franchise relationships through a culture of integrity and performance management. Provide support to Franchisees to ensure the satisfaction of the brand partnership.
- Provide support and coaching in all areas of the business (P&L, Operations, Sales, Marketing, Staffing, Purchasing)
- Ensure Franchisees utilize the company-approved vendor network.
- Participate in new Franchisee training and onboarding.
- Maintain meaningful and frequent communication with the franchises utilizing telephone, email, internet forums, and face-to-face meetings.
- Monitor business activities and provide proactive solutions to current and future challenges in all areas of business.
- Participate and promote online and instructor-led training programs utilized by the company.
- Provide guidance on handling customer concerns and inquiries.
- Complete the Franchisee engagement report after each location visit. Responsible for ensuring the timely and accurate reporting for the territory.
- Participate in national, territory and regional Peer Group meetings and conference calls.
- Conduct facility evaluations quarterly to ensure each facility is presentable inside and outside to the company’s customers.
- Provides oversight to ensure franchisee compliance with brand obligations for quality, image and service and escalates as needed.
- Look for opportunities for additional projects, revenue streams and continually position the company as an industry leader.
- Prepare and oversee the preparation of reports and forecasts on franchisee performance as required.
- Identify and coach Franchisees underperforming in sales, profits, and brand support.
- Engage with the company’s marketing team and Franchisees to maximize their presence in their local market through Local territory marketing and social or initiatives.
Qualifications
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