Quality Assurance Manager
Key Responsibilities:
• Develop and implement quality assurance processes and procedures.
• Conduct regular inspections and audits of products and processes.
• Identify and address any quality issues, ensuring swift resolution.
• Collaborate with production and technical teams to drive continuous improvement.
• Maintain detailed documentation of quality assurance activities and findings.
• Provide training and support to staff on quality standards and practices.
• Work closely with sales, customer service and the operations team to address customer complaints.
• Implement an investigation process for managing complaints from start to finish.
• A keen eye for detail and a commitment to excellence.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Previous experience in quality assurance or a related field is preferred.
• A proactive mindset and a passion for continuous improvement.
• Command of the written English language
• Knowledge of ISO 9001 [preferred]
• Internal ISO 9001 auditor [preferred]
• Preferred knowledge of manufacturing or production processes and procedures