Partnership Manager
Compensation Range
$75K - $85KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Reporting to the Director of Partnerships and working closely with the Director of Counselling and Client Services, you will play a key role in expanding our referral network by identifying and cultivating new partnerships with financial institutions and other referral partners, including social service agencies. You will also steward and strengthen relationships with existing partners. In other countries, non-profit credit counsellors work collaboratively with financial institutions to support consumers struggling with unmanageable debt. Our goal is to replicate this model, and we see it as an opportunity to increase awareness of our debt counselling services across the country.
Responsibilities:
- Proactively identify and secure new referral opportunities to expand and strengthen our partnership network.
- Develop scalable, efficient processes to track partner referrals.
- Analyze referral data and trends.
- Develop and articulate a compelling value proposition that aligns organizational strategy with the dynamic and diverse goals of external stakeholders.
- Support referral partners with training and ongoing guidance to ensure clarity and adherence to client referral processes.
- Cultivate a deep understanding of the value and impact of partnering with Company.
- Identify opportunities for both creditors and company and collaborate with external partners and internal teams to develop effective solutions.
- Stay informed about industry developments, competitive offerings, technology innovations, economic conditions and evolving stakeholder expectations.
- Act as an advocate and creditor relations representative with governing/accreditation bodies, lending institutions, social services, non-profits, etc., being the voice for Company and our clients.
- Maintain up-to-date records and communications with both internal and external stakeholders.
- Results-driven, with a demonstrated track record of taking initiative, overcoming obstacles and finding ways to deliver goals.
- A fast learner with an ability to listen and challenge own biases and assumptions.
- A top-notch communicator who is clear and persuasive in oral and written communication and expresses ideas in ways that build commitment.
- Able to create strong relationships with existing partners and stakeholders rooted in trust to find win-win solutions.
- Able to analyze processes and improve systems to better meet current and future needs.
- Thorough and accurate in the completion of work.
- Comfortable with technology and willing to learn new hardware and software.
- Ability to sell referral partners on the opportunity of working with company, for the benefit of the partner and their clients.
- Ability to communicate the value proposition of a partnership and strategically grow partner relationships.
- Ability to effectively manage multiple priorities while adapting to evolving agency, client, and stakeholder needs.
- History of putting in place a thorough program of action and persisting to overcome obstacles, and finding alternative ways to deliver objectives.
- Proficiency in taking an analytical approach to information and data to understand complex issues and identify solutions.
- Ability to read the situation, adjust communication and behaviour to establish rapport, build partnerships and engage stakeholders.
- Must have experience working with/for financial institutions, preferably with a strong understanding of collections.
- Minimum 5 years of work experience in Sales, Business Development, and/or Marketing.
- University or College degree, or the equivalent combination of education and experience.
- Strong command of the English language.
- Experience using CRM tools.
- Must be bondable.
- Experience in credit counselling/AFCC Credit Counsellor certification is considered an asset.
- Experience in B2B partnerships is considered an asset.
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