Dispatcher
Permanent On-site | New Brunswick, Canada
Description
Responsibilities and Duties
- Develop a culture of safety, professionalism, and service excellence in all areas of operations
- Act as a liaison between customers and drivers
- Plan and manage employee/Owner Operator work schedules to service commitment requirements
- Coordinate equipment to meet requirements for daily operations, work closely with fleet maintenance to address equipment deficiencies
- Be aware of Driver and Owner Operator Activities
- Develop a thorough understanding of TMW System, satellite tracking (PeopleNet), and other applicable applications
- Enter all ACE and ACI manifests based on dispatch’s planning and driver confirmations
- Responsible for CTPAT – PIP seal allocation
- All other duties as assigned.
Position will evolve to include
- Assisting with pre-planning outbound orders
- Gradually take over assignments from Dispatch Supervisor (outbound or backhaul loads). This will be based on individual comfort level
- Become “go-to” person for all matters concerning PeopleNet
Qualifications
Skills & Qualifications
- Knowledgeable about Hours-of-Service regulations
- Ability to problem solve and troubleshoot
- Geographical knowledge (i.e., Eastern Canada, Eastern USA, etc.)
- Strong interpersonal and leadership skills
- Highly organized with ability to multi-task in a fast-paced environment
- Excellent communication skills (oral & written)
- Ability to understand and interpret instructions
- Computer skills (TMW System experience an asset)
Education & Experience
- High School Diploma (minimum)
- Post-secondary education in Dispatch/Logistics (or equivalent work experience)
- 3-5 years of experience
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