Working Lead Hand – Order Desk
Permanent On-site | Pickering, ON
Compensation Range
$77K - $86KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Description
An Order Desk Clerk processes incoming customer orders via phone, email, or in-person, ensuring accuracy in pricing, inventory, and shipping details. They serve as a primary contact for order status inquiries, resolve discrepancies, and support sales teams.
Key Responsibilities
- Order Processing: Receive, verify, and enter orders into the company system accurately.
- Customer Support: Handle phone/email inquiries, provide quotes, and manage order status updates.
- Inventory & Logistics: Track stock levels and coordinate with warehouses for timely shipping.
- Documentation: Prepare invoices, confirmations, and shipping documents.
- Lead Hand – Problem Resolution: Address complaints regarding orders, such as damaged goods, delays, or incorrect items. Be the go to person for more junior team members
Qualifications
- Communication: Excellent verbal and written skills for client interaction.
- Technical Skills: Proficiency in order management software or ERP systems.
- Attention to Detail: High accuracy in data entry and verifying order details.
- Organization: Ability to multitask and prioritize in a fast-paced environment.
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