VP of Operations

Responsibilities:

Strategic Leadership

• Develop and execute an operations strategy that supports company growth, profitability, and service excellence across all distribution sites.
• Serve as a key advisor to the Senior Leadership Team on logistics, capacity planning, and operational scalability.
• Drive continuous improvement and innovation across the supply chain, identifying opportunities for automation, process efficiency, and cost optimization.
• Lead business planning and forecasting for distribution operations, partnering closely with the CFO on financial modeling, investment planning, and performance analysis.

Operational Oversight

• Oversee the performance and operational success of three North American distribution centers:
• In-house Distribution Centre (67,000 sq. ft.)
• Second Distribution Centre operation (100,000 sq. ft.)
• Outsourced 3PL partner in South Carolina
• Ensure consistent achievement of service level agreements (SLAs), key performance indicators (KPIs), and customer delivery standards across all sites.
• Partner with the Director of Distribution and site leaders to align operational practices, standardize SOPs, and drive accountability at all levels.
• Manage vendor and partner relationships with 3PLs, carriers, and logistics providers, ensuring alignment with company objectives and cost control.
• Oversee capacity and resource planning to ensure the right infrastructure, staffing, and systems are in place to support business growth.

Customer Focus

• Ensure operational excellence that delivers consistent accuracy, timeliness, and reliability in all customer-facing activities.
• Maintain high standards of customer satisfaction by minimizing service disruptions and ensuring strong fulfillment performance.
• Collaborate with internal departments to anticipate needs, resolve issues, and continuously improve the customer experience.
• Champion a customer-centric culture across all DCs, emphasizing responsiveness, communication, and service quality.

Budget Ownership

• Own and manage operational budgets across all distribution sites, ensuring alignment with company financial goals.
• Partner with the CFO to forecast, track, and analyze key cost drivers and operational performance metrics.
• Implement cost-control measures and identify opportunities for efficiency and margin improvement without compromising service quality.
• Establish financial accountability at all operational levels, ensuring team leaders manage their budgets

Change Management

• Lead and oversee operational change initiatives, including process redesign, technology implementations, and site expansions, to support company growth.
• Effectively plan and communicate change initiatives to ensure smooth transitions with minimal disruption to business operations.
• Build alignment and buy-in across teams by clearly defining the “why,” “what,” and “how” of change.
• Identify training and resource needs to ensure staff are prepared and empowered to adopt new systems, tools, or workflows.
• Foster a culture of agility, innovation, and continuous improvement throughout the operations organization.

Team Leadership & Development

• Lead, mentor, and empower a team of experienced operations professionals — fostering accountability, collaboration, and a results-driven culture.
• Lead a team of warehouse managers to clearly define roles, responsibilities, and success metrics to ensure strong leadership continuity across all DCs.
• Promote cross-functional collaboration between Operations, Finance, Sales, and Customer Service to ensure a seamless flow of information and execution.

 Systems, Data & Continuous Improvement

• Leverage technology, analytics, and data-driven insights to improve operational visibility, forecasting, and decision-making.
• Drive adoption and optimization of WMS, ERP, and reporting systems to support scalable operations.
• Utilize strong Excel and analytical skills to evaluate performance trends, financial impacts, and strategic opportunities.
• Champion a culture of continuous improvement and operational excellence across all sites.

 Health, Safety & Compliance

• Ensure compliance with health and safety regulations (including CNESST in Quebec and applicable U.S. standards).
• Maintain operational risk management, safety programs, and environmental compliance across all facilities.