Vice President, National

Key Responsibilities

1) National Strategy, Integration & Oversight (Sister Companies)

• Establish and lead a national operating model that aligns organization and its sister companies on delivery standards, governance, safety, reporting, and client experience.
• Serve as the senior point of accountability for cross-Canada performance, including financial results, service quality, and delivery consistency.
• Implement standardized processes across businesses: estimating, onboarding, scheduling, dispatch, invoicing, SLAs/KPIs, customer communications, and escalation management.
• Lead national governance rhythms (QBRs, monthly operations reviews, pipeline reviews) and ensure sister companies meet performance and compliance expectations.
• Partner with regional leaders to identify capability gaps and execute plans for capacity scaling (people, subcontractors, tools, systems) to support national coverage.

2) National Accounts: New Business Development & Growth

• Own and deliver the national accounts growth strategy, targeting multi-site enterprise clients (e.g., retail, banking, healthcare, industrial, logistics, property management etc.).
• Build and manage a robust pipeline: prospecting, relationship development, solution design, proposals/RFP responses, pricing strategy, negotiations, and closing.
• Develop compelling national value propositions for multi-trade service, national rollouts, and programmatic maintenance.
• Create strategic partnerships (OEMs, vendors, subcontract networks) that enhance national reach and reduce execution risk.
• Ensure seamless handoff from sales to operations, aligning scope, SLAs, mobilization plans, and customer success measures.

3) Operational Leadership: National Rollouts & Multi-Trade Service Delivery

• Lead the national operations team responsible for program execution including mobilization, site readiness, scheduling, vendor/technician allocation, safety planning, and quality controls.
• Ensure on-time, on-budget delivery for national rollouts, refresh programs, retrofits, and multi-site service initiatives.
• Drive operational excellence across:
  • Work order lifecycle management
  • Call handling and dispatch performance
  • SLA compliance and uptime
  • Field productivity and first-time fix
  • Customer satisfaction (NPS/CSAT)
  • Margin performance and cost control
• Establish a disciplined performance culture, using dashboards and analytics to proactively resolve service issues and improve outcomes.

4) Financial & Commercial Accountability

• Own national P&L performance (or national program profitability—depending on structure).
• Set pricing and margin targets, manage cost-to-serve, and ensure contract terms support scalable execution.
• Oversee forecasting, capacity planning, and backlog management to support growth without sacrificing quality.
• Lead risk management on contracts, including scope control, change orders, and client escalations.

5) People Leadership & Culture

• Build, mentor, and retain a high-performing national team across account management, program management, dispatch/coordination, and field operations.
• Create clarity through roles, KPIs, training, playbooks, and career progression.
• Champion safety-first execution, consistent quality, and client trust across all regions and sister companies.
• Promote a collaborative “one team” approach—reducing silos and strengthening national alignment.