Regional VP, Canada
Permanent On-site | Toronto, ON
Description
TASKS AND RESPONSIBILITIES:
- Travel to all assigned regional retail locations to work with the team and clients to ensure that business is running effectively.
- Responsible for achievement of annual Regional sales goals across all product categories
- Manage Boutique Managers to develop Sales Associates to meet and exceed expectations around client development and individual sales goals
- Ensure that all Clients experience outstanding service at all times consistently across all the Boutiques in the Region
- Conduct regular management touchbases with Boutique Managers to review performance, operations, and employee relations issues, and to develop overall business strategy
- Ensure compliance with payroll budgets of each Boutique
- Partner with Human Resources to oversee recruitment and hiring of Boutique Management, Sales and Leadership Team
- Responsible for Regional payroll, commercial expenses, and headcount to maintain Regional Operating Budget
- Organize and coordinate events with Corporate Office to increase traffic in the Regional and maximize Regional sales volume
- Develop product knowledge in coordination with the Boutique Managers Merchants and Training Team
- Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
- Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
- Report on product sell though and client feedback across the Region, make recommendations to the Merchandising Team accordingly
- Manage all Boutique operational processes in partnership with the Operations Manager and Boutique Managers, including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service
- Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
- Partner with the Boutique Managers to Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
- Partner with the Boutique Managers to Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV’s), and charge- backs to Corporate Office in order to ensure accuracy of inventory.
Qualifications
- 15 +Years of luxury boutique management and multi store experience
- Strong understanding of Luxury Industry and Luxury Clientele
- Ability to develop, motivate, and train Boutique Managers, leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
- Adjust priorities and manage time wisely in a fast-paced environment
- Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
- Strong interpersonal, communication, organization and follow-through skills
- Work a full-time schedule including nights, weekends, and holidays when necessary
- Travel as needed
- Operate all equipment necessary to perform the job
- Ability to understand and apply all company policies and procedures
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