Regional Manager – Eastern Ontario/Atlantic

What you will do in this role…

 Lead and direct a team of Store Managers

• Build and develop a team of highly engaged and results-driven Store Managers, through active recruitment of passionate and best-in-class talent, focused on providing great customer experiences
• Coach leaders through regular check-ins, and personal development plans
• Be an ambassador and role model for a culture of engagement, new thinking and accountability
• Prioritize store performance issues for greatest impact and identify opportunities to leverage and lateralize best practices
• Develop plans for improvement with Store Leaders, ensure timely follow-up to manage performance consistently and effectively

 Deliver Financial Results and other Key Metrics

• Achieve sales plan for the assigned region
• Manage payroll and other store operating expenses to the set plan
• Achieve Key Performance Metrics, including, but not limited to: Units per Transaction, Average Transaction Value & Email capture rate

 Drive operational consistency and excellence

• With a focus on the customer, ensure stores are consistently merchandised and maintained as per corporate directives through regular follow-up
• Oversee implementation of all store-related initiatives with great attention to detail; provide guidance and coaching in support of continuous improvement
• Conduct store visits to identify strengths and opportunities for improvement; leverage technology to keep lines of communication open with stores
• Serve as a resource to provide expertise on executing store standards and customer-related issues
• Communicate with all corporate liaisons on any region or corporate related opportunities or issues in a timely manner