Payroll & Billing Specialist
Permanent Hybrid | Mississauga, ON
Description
Responsibilities:
- Work with our clients to accurately process payroll in Great Plains, ensuring payroll deadlines are met.
- Process Record of Employment requests accurately and within required timelines.
- Complete government form and employment verifications as requested.
- Accurately calculate termination and severance payments.
- Work with clients to correct any payment or billing issues.
- Prepare PDOCs (payroll deduction online calculations) to ensure accurate processing of all bonuses.
- Review and update employee tax exemptions in Great Plains.
- Track and follow-up on any stop-payments and/or rejections as they occur.
- Review and respond to payroll-related inquiries from employees and clients via Freshdesk ticketing system, emails, and phone calls.
- Maintain strong customer service for all clients and employees/sub-vendors.
Qualifications
- Post-secondary diploma or degree in finance, accounting, and/or payroll.
- Minimum of two (2) years’ related experience is required.
- PCP or similar designation is considered an asset.
- Superior communication skills, both verbal and written.
- Ability to prioritize with exceptional time management skills to produce results in a fast paced and dynamic environment.
- Proficient Microsoft Office skills (specifically Excel, Word, Outlook).
- Professional manner and customer-service focus.
- Thrives both independently and in a team environment.
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