General Manager
RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
1. Approves department budgets, defining and directing changes, as required. Facilitates the preparation of budgets and forecasts for corporate submission and approvals.
2. Reviews forecasts, labor reports and productivity reports.
3. Direct hotel actions required maximizing profitability, increasing service levels, and improving team member satisfaction.
4. Ensures hotel implementation and compliance of policies and procedures as well as brand standards.
5. Oversees the sales and marketing activity and results.
6. Participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.
7. Leads all team members to ensure overall profit, service, and team member satisfaction goals are met or exceeded.
8. Speaks with and responds to guests regarding service challenges.
9. Facilitates meetings (i.e. Lead Staff; Staff Meeting; All Team Member Meetings, etc.)
10. Hires, supervises, coaches, disciplines, and conducts performance evaluations for department heads and key team members.
11. Works with the Revenue Manager to maximize performance.
SUPPORTING FUNCTIONS
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:
1. Develops the skills and abilities of direct reports.
2. Monitors high potential department heads and team member activity and ensures their growth within the company.
3. Communicates with owners regarding results and aligning strategic plans development.
4. Communicates with a variety of corporate departments regarding implementing standards, procedures, and policies. Provides feedback on company-wide initiatives.
5. Attends industry meetings and participates in industry organizations.
6. Participates in and maintains active community relations.
7. Participates in and ensures the company maintains active college relations. And participates in corporate activities and meetings, as requested.
8. Inputs and retrieves information from computer systems for file maintenance, correspondence, and preparation of forecasts.
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to satisfactorily communicate in verbal and written English with guests, leadership, and team members to their understanding.
2. Prioritize and organize work assignments, have timely follow up and execution.
3. Have superb time management skills.
4. Maintain complete knowledge of all services/features and hours of operation.
5. Other language, mathematical, and reasoning abilities as outlined below.
6. Knowledge and understanding of Culture & initiatives
7. Technologically sound with Microsoft Office applications.
8. Ability to compute complex mathematical calculations.
9. Ability to perform critical analyses.
10. Excellent presentation skills (written & oral).
REQUIRED EDUCATION and/or EXPERIENCE
Four-year college degree required, preferably in hospitality management, business management, or related field. Preferred 5 years minimum experience showcasing successful track record in hotel operations and leadership. Hotel general management experience preferred. Must have a proven track record of success in achieving revenue and service objectives. Proven ability to recruit, motivate and train a team of professionals
