General Manager

The primary responsibilities and duties of the General Manager consist of, but are not limited to, the following:

• Increasing sales for the company by volume. Achieving and exceeding the ownership revenue targets, established annually while maintaining the target margin. The goal is to quadruple the current sales volumes over a five-year period.
• Manages all sales and operations staff of the tune up division.
• Hiring and training all sales/estimating staff. Hiring and dismissing based on performance.
• Selling and maintaining old and new accounts.
• Developing forecasts with the controller and Owner for this department.
• Developing strategies for sales targets, sanctuaries and margins.
• Maintaining the estimating quality of output (possibly training).
• Help and oversee production and service.
• Help oversee quality of workmanship.
• Always develop new techniques or methods to improve production and service logistics.
• Conduct sales meetings with the Sales team and Ownership of T/U monthly or when see fit.
• Track all sales through our computer system – analyze and make decisions according.
• Ongoing relationship with T/U staff. Have meetings to clarify day-to-day requirements.
• Help solve problems when they arise in sales and production/service.
• Working along with the production department to understand and learn about changing industry requirements.
• Recruit staff when required to fit the required roles to help increase or maintain the division.
• Identify specific training requirements that may be required to improve our standards.
• Involved in developing marketing, strategies, and implementation. Such as improving our websites, video footage, lawn signs, SEO and Pay Per Click (email marketing), etc.
• Always develop new techniques or methods to improve sales. Using our system or any source to analyze lead statistics and closing rates statistics to make better decisions with sales, marketing, employment retention or dismissal or any other method to improve and grow.
• Industries: Industrial/commercial flat, property managers, residential homeowner reroof and service.  The goal is to increase flat roofing volume by the largest margin over the other company targets.
• Track all sales per salesperson– analyze and make decisions accordingly.
• Ongoing relationship with receivables. Have meetings when requested by the receivable department.
• Treat every customer as the best customer, regardless of personal views or hardships.
• Work with co-workers, to maintain company policies.
• Keep aware of new product developments and installation techniques.
• Promote company image through the exercise of sound and ethical business practices in dealing with customers. Ensure that customers’ expectations are met and maintain goodwill for future business.

OTHER PERFORMANCE CRITERIA

• Make decisions in a timely manner.
• Demonstrate good judgment in investigating and solving problems.
• Safeguard the confidentiality of customers, company and employee information.
• Provide backup information to related positions
• Take all opinions and suggestions under advisement before making decisions of major proportion, while assuming full weight of the decisions themselves.
• Maintain a cooperative working relationship with customers and the entire staff.
• Handle difficult situations tactfully.
• Consistently show the ability to recognize and deal with priorities.
• Meet deadlines for time-sensitive activities.
• Recognize both the strengths and the areas that need development in your department, taking action to augment the one and to offset or correct the other.
• Complete all obligations; do what has been committed.