Executive Director/Home Care Services
Salary/Compensation
$130KKey Activities and Responsibilities
(a) Oversee all homecare operational functions and performance including:
• Managing all homecare staff, operational procedures, service quality, and client & staff satisfaction
• Establishing processes to monitor, assess, and respond to issues that affect performance and benefit capture
• Improving client health and safety by actively searching for opportunities to educate clients and their families on creating a safe home environment and to ensure that proper health teaching is always given when possible. Support the standardization and implementation of the best operating practices
• Working with Recruitment, Training, and Human Resources to ensure adequate quality staffing to deliver services
• Conducting regular evaluations to identify and implement practice and performance optimization opportunities.
(b) Take a leadership role in the growth and overall financial performance of the Homecare line of business, including:
• Work with finance to effectively manage budgets, AR, AP, and overall location profitability
• Collaborate with the Business Development function to ensure business growth by achieving sales targets
• Acquiring new clients using multiple channels
• Effectively delivering, updating and adapting marketing collateral & presentations
• Assisting with competitive analysis on pricing and services
• Achieving all sales goals and metrics consistently
• Actively spreading brand awareness through organizing and participating in lead- generation activity including trade shows, community education, and marketing campaigns as appropriate
• Making recommendations for changes in marketing, pricing, sales tactics, and other relevant operational issues in an effort to improve business development and sales results.
(c) Continuously focus on quality & efficiency improvement activities via:
• Productivity & quality metrics analysis and planning;
• Operations standardisation, monitoring, & optimisation;
• Implementing compliance recommendations;
• Operations & budget planning;
• Best practice research; and
• Optimization of customer/staff satisfaction through improved operations.
Knowledge and Skills
• Demonstrated ability to lead, engage and manage a multidisciplinary team
• Superior leadership skills with a demonstrated ability to own a sales and business development process and provide leadership to achieve sales targets
• Demonstrated community relations, business development, or program development experience
• Solid understanding of business planning processes and business metrics
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes preferred
• Passion to promote a person-centered care philosophy and work with seniors
• Strong communication and presentation skills
• Keen insight into the demand for homecare services and business trends within the industry
• Proactive problem-solving skills
• Results oriented, resourceful, team player
Position Requirements
• A university degree in nursing or related health discipline
• Relevant health profession certification required (e.g. RN, etc.)
• Minimum of ten (10) years of direct care delivery experience
• Minimum of ten (10) years recent health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing healthcare operations
• At least of ten (10) years of experience working in a services environment with demonstrated track record of understanding the homecare marketplace, client needs, client environment, stakeholder issues, government & institutional processes related to procuring external services, and public sector issues as it relates to homecare, long term care, and hospital services
• Minimum of ten (10) years of program development or business development experience in healthcare settings (community care preferred)
• Valid Vulnerable Sector Check (within 6 months)
• Direct experience in the use of various information technologies in support of client care and operations management
• Ability to communicate in French is preferred
