Dispatcher
Permanent On-site | Stouffville, ON
Compensation Range
$61K - $70KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Description
Responsibilities
- Manage transportation management systems to optimize routes and schedules.
- Communicate effectively with drivers, clients, and team members via multi-line phone systems.
- Maintain accurate data entry and documentation related to pickups, and deliveries.
- Analyze operational data to improve dispatch efficiency.
- Collaborate with logistics partners to ensure timely freight and shipping operations.
- Utilize ‘Trux’ Waste Management Computer system.
Qualifications
- Efficiently/profitably route the fleet of trucks by densifying the routes, to get more calls done in the same amount of time
- Manage disposal costs through routing to more profitable transfer stations(while maintaining call volume and customer satisfaction)
- Manage all customer calls and routing throughout the evening and weekend – work on reducing these through weekday call completions and Saturday preplanning
- Maintain customer satisfaction and driver satisfaction
- Reduce 407 usage if it can be managed without impacting transfer costing and customer satisfaction
- Improve/monitor Front End profitability optimizing routes(possibly bring inhouse some of the current sub-contracted work)
- Direct line supervisor for the Roll-off and Front End drivers – managing their supervision, discipline, wages including evaluating their quarterly bonus and annual performance reviews to keep driver retention at a consistent level each year.
Daily Tasks:
- Answer all phone calls and emails with customer satisfaction top of mind while routing them appropriately
- Set-up new customers in Trux Routing System ensuring all fields are filled out properly – get salesman to supply answers to missing field areas i.e.: accounts payable email address, etc.
- Schedule all calls as they are called in or set-up on a routing basis for calls that are set each week.
- Assign calls for the day to the drivers, optimizing the Google mapping feature to get as much efficiency as possible
- Monitor on the screen driver downtime and address any issues daily
- Manage customer issues and escalate to Operations Manager if needed
- Manage driver issues and address any discipline or acknowledge positive behavior with a conversation and a memo in their file – escalate to Operations Manager if not able to rectify
- Reconcile destruction loads with back-up and issue destruction letters
- Reconcile cardboard baler loads matching disposal tickets to Recycling Invoices from suppliers
- Record all waste slips on a spreadsheet
- Work with HR department to facilitate driver training to promote a safe workplace
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