Customer Service Supervisor
Permanent On-site | Concord, Vaughan
Compensation Range
$70K - $75KCompensation will be determined based on the successful candidate's experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Description
- Lead the Inside Sales team to deliver professional, knowledgeable, and timely service to customers.
- Oversee daily workflow, assign tasks, and ensure adequate resourcing and coverage. This includes ensuring the group e-mail inbox and incoming phone calls are addressed and completed in a timely manner.
- Act as a hands-on leader, engaging directly with customers, assisting with product inquiries, orders and quotes; and managing high-volume transactions, especially during peak times.
- Collaborate with the Customer Solutions Manager and Jane Plumbing Branch leadership to streamline sales processes and to continuously improve the customer experience.
- Foster a collaborative culture that encourages the achievement of Branch sales objectives, by working closely with the Customer Solutions Manager and the Inside Sales team. Other duties as required.
Qualifications
Skills & Competencies:
- Customer Focus: Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
- Leadership: Inspires, develops, and leads the team by setting clear expectations, and fostering a culture of accountability and service excellence.
- Communication: Strong verbal and written communication skills with the ability to influence, resolve issues, and collaborate across teams.
- Business Acumen: Understands sales processes, pricing strategies, and market dynamics to drive profitable growth and customer satisfaction.
- Problem-Solving: Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
- Collaboration: Works effectively with cross-functional partners (Operations, Procurement, Account Managers, Projects) to ensure seamless service delivery.
- Technical/Product Knowledge: Develops and maintains strong knowledge of products, services, and solutions to act as a trusted advisor to customers.
- Adaptability: Thrives in a fast-paced environment, able to manage competing priorities while maintaining focus on service quality and the customer experience.
Requirements:
- Minimum 5 years of experience in a Sales or Customer facing role.
- Proven track record of:
- Strong communication skills – verbal and written.
- Ability to solve internal problems and customer challenges
- Learning agility
- Relationship building and interpersonal skills
- Proficiency in Microsoft Office applications.
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