CSR

Permanent On-site | Ajax, ON
Description
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through complaints
  • Acknowledging and resolving customer complaints
  • Maintain full knowledge and continuously learn all details about our products
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Help Customers with questions regarding product and order status
  • Process orders (receive, price, and confirm with in a 24-hour time period)
  • Hold a role in sales by helping customers understand the product
  • Communicating with Canadian and US Sales team regarding upcoming orders and pricing
Qualifications
  • High school diploma, general education degree or equivalent
  • MUST HAVE: Prior experience in manufacturing customer service
  • Able to effectively communicate both verbally and in writing with all levels of the organization as well as external stakeholders
  • A positive attitude and willingness to continuously develop your skills
  • Ability to work well as part of a team and is outgoing, versatile, enthusiastic and charismatic
  • The ability to adapt in a rapidly changing environment
  • Self-starter with enthusiasm to grow within a company
  • Strong proficiency with Microsoft Office Suite
  • The position requires a high degree of organizational skills and time management skills.
  • Excellent communication skills and command of the English language
  • Strong attention to detail and customer skills including de-escalation
  • Basic mathematical skills
  • Strong analytical and problem-solving skills

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