CSR
Permanent On-site | Ajax, ON
Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through complaints
- Acknowledging and resolving customer complaints
- Maintain full knowledge and continuously learn all details about our products
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Help Customers with questions regarding product and order status
- Process orders (receive, price, and confirm with in a 24-hour time period)
- Hold a role in sales by helping customers understand the product
- Communicating with Canadian and US Sales team regarding upcoming orders and pricing
Qualifications
- High school diploma, general education degree or equivalent
- MUST HAVE: Prior experience in manufacturing customer service
- Able to effectively communicate both verbally and in writing with all levels of the organization as well as external stakeholders
- A positive attitude and willingness to continuously develop your skills
- Ability to work well as part of a team and is outgoing, versatile, enthusiastic and charismatic
- The ability to adapt in a rapidly changing environment
- Self-starter with enthusiasm to grow within a company
- Strong proficiency with Microsoft Office Suite
- The position requires a high degree of organizational skills and time management skills.
- Excellent communication skills and command of the English language
- Strong attention to detail and customer skills including de-escalation
- Basic mathematical skills
- Strong analytical and problem-solving skills
