Branch Manager

Permanent On-site | Grey County, ON
  • Champion customer experience initiatives with a goal to achieve superior customer service levels.
  • Coach, develop and provide leadership to branch employees.
  • Assess local market conditions, identify sales opportunities and develop business plans.
  • Collaborate with sales team to maximize customer account growth and maintenance.
  • Sales representation accountability of house accounts; growth, relationships, updating net pricing, discounts, etc.
  • Analyze sales by product mix and develop action plans for promotion.
  • Develop and implement strategies to improve productivity.
  • Reduce slow moving and obsolete merchandise at branch level.
  • Coordinate purchasing of non-stock material in accordance with company buying policy.
  • Participate in technical areas of branch operations when required; fielding customer calls, entering orders, quotations, etc.
  • Coordinate branch events, contractor training and promotions.
  • Ensure safekeeping of company assets and provide a safe and clean working environment.
  • Other duties as assigned.

• 5+ years’ sales and technical experience in plumbing and heating or related industry,
• 3+ years’ experience in a managerial capacity preferred,
• Post-secondary education in related field or equivalent work experience,
• Computer literate and proficient in MS Office,
• Enthusiastic and engaged with customers and employees,
• Excellent selling, communication and negotiations skills, and
• Prioritizing, time management and organization skills.

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