Branch Manager
Permanent On-site | Grey County, ON
Description
- Champion customer experience initiatives with a goal to achieve superior customer service levels.
- Coach, develop and provide leadership to branch employees.
- Assess local market conditions, identify sales opportunities and develop business plans.
- Collaborate with sales team to maximize customer account growth and maintenance.
- Sales representation accountability of house accounts; growth, relationships, updating net pricing, discounts, etc.
- Analyze sales by product mix and develop action plans for promotion.
- Develop and implement strategies to improve productivity.
- Reduce slow moving and obsolete merchandise at branch level.
- Coordinate purchasing of non-stock material in accordance with company buying policy.
- Participate in technical areas of branch operations when required; fielding customer calls, entering orders, quotations, etc.
- Coordinate branch events, contractor training and promotions.
- Ensure safekeeping of company assets and provide a safe and clean working environment.
- Other duties as assigned.
Qualifications
• 5+ years’ sales and technical experience in plumbing and heating or related industry,
• 3+ years’ experience in a managerial capacity preferred,
• Post-secondary education in related field or equivalent work experience,
• Computer literate and proficient in MS Office,
• Enthusiastic and engaged with customers and employees,
• Excellent selling, communication and negotiations skills, and
• Prioritizing, time management and organization skills.
