Branch Manager

Responsibilities:
Customer Service
• Manage relationships with primary customers and suppliers to resolve any issues or challenges and consistently review opportunities to drive business growth.
• Deal with unsatisfied customers and can diffuse a confrontational situation with a win-win solution in a timely and professional manner.
• Ensure product knowledge is current and relevant to assist and educate customers to make the best decisions based on their needs.
• Maintain a competitive edge in the industry by understanding external market changes and leveraging this knowledge to contact potential clients to grow the business.
• Act as the company ambassador by building strong relationships with clients and providing exceptional service that is consistent with company values.
• Ensure that the counter is properly staffed, and inventory levels are maintained for key items resulting in quick turnaround service for customers.
Sales
• Review reports and develop action plans to increase your branch’s sales performance and customer satisfaction.
• Build new customer relationships, manage existing ones, and build loyalty within your market.
• Direct Sales Representatives to new sales and margin opportunities.
Operations
• Manage and direct all warehouse operations including maintenance of inventory levels, ordering of product, product delivery and pick up.
• In partnership with the Credit Manager, open new accounts for customers and check available credit.
• Review all operational reports to identify issues or concerns and put plans in place to ensure the smooth operation of the branch.
• Responsible for branch security measures by opening and closing branch based on hours of operation and overseeing the cash deposit activities.
• Submit all documentation in a timely manner including employee payroll/new hire information, accounting processes.
• Manage all staffing needs based on hours of operation to ensure that coverage is available for all shifts and providing support for all functions as required.
• Coordinate annual inventory process involving cycle counts, demand, trends, min/max calculations, approval of RMA’s and inventory reconciliation.
• Maintain a clean facility and overseeing layout to promote a safe and secure location, ensuring that all space is properly maximized.
• Partner with Human Resources for all Health and Safety related information including inspections, training for all new hires, risk assessments and Emergency Preparedness plan.
• Liaise with Branch Coordinator on a regular basis to keep informed on any matters relevant to branch.

Human Resources and Financial Planning
• Manage the performance of employees on an ongoing basis, providing mentoring and growth opportunities when possible, and encouraging an engaged and empowered culture.
• Coordinate all required training for employees to ensure they are equipped and set up for success to perform in their role.
• Foster a culture that is team oriented and collectively focused on meeting or exceeding customer expectations by leading by example, communicating expectations, and making sound management decisions.