Bilingual (French) Accounts Receivable Analyst

Permanent Hybrid | Mississauga, ON

Responsible for a selection of the Accounts Receivable accounts including credit functions, with some oversight & assistance of other team members as required.

Job Functions                                                                                                                

  • Reconcile all customer accounts and process credit/debit notes for discrepancies based on guidelines
  • Communicate with dealers for order releases based on set guidelines and processes (payment requests, confirmations, promise to pay, etc.)
  • Leverage company to streamline and consolidate tedious workflows
  • Create new customers & update existing ones in the customer master database
  • Communicate with customers to receive claims and backups, deduction copies, return PODs, and payment confirmations
  • Screen for the validity of claims before creating C4C ticket requests
  • Identify the source of discrepancies and resolve them accordingly.
  • Create some reports for month end reviews
  • Enter customers payments in SAP
  • Back up support for order releases for all other customers based on set guidelines and processes
  • Identify manual and repetitive tasks in the payment application process and develop semiautomated and automated solutions using SAP scripts, VBA coding, and Excel macros.
  • Identify common miss alignments and discrepancies in payment remittances, and liaise with the customer’s AP team, internal & external EDI team, and Order Management for resolution.
  • Create adaptive Excel macros that automatically calculate the exact dollar amount for each customer’s entitlement for any deduction off payment according to their dealer agreement (discount %, CBA, Marketing, Advertising, Business Development, Volume Rebate etc.)
  • Follow-up for past dues and communicate with customers accordingly
  • Communicate with DSMs/Logistics/Supply Chain for collection related issues
  • Work on potential solutions for the whole AR department (regarding payment application, discrepancy resolutions, etc.) using mentioned VBA coding, scripts, and macros
  • Communicate with the customer service team to reconcile service orders and warranty A/R accounts.
  • Coordinate to find instances where payment was not captured and follow up with customer service team for recoveries.
  • Forecast payments from larger customers for weekly cash flow reporting.
  • Performs any other duties as assigned from time to time
  • Backup for department manager
  • Assist in training new recruits e.g. job-shadowing, mentoring, etc.

Specific Knowledge

  • SAP experience
  • Process Improvement knowledge
  • Time management, inter-personal, telephone, analytical, communication – verbal & written, and computer skills
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint)
  • Must be capable of using good judgment and discretion when exposed to confidential information
  • Must meet minimum standards for computer and accounting knowledge
  • Bilingual (French & English) preferable
  • Some knowledge of Credit Management
  • Full cycle A/R knowledge is a plus

Required Experience

Years of Experience Specialization Required/Preferred

3-5 Years Experience in A/R or similar role Required

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