Bilingual (French) Accounts Receivable Analyst
Permanent Hybrid | Mississauga, ON
Description
Responsible for a selection of the Accounts Receivable accounts including credit functions, with some oversight & assistance of other team members as required.
Job Functions
- Reconcile all customer accounts and process credit/debit notes for discrepancies based on guidelines
- Communicate with dealers for order releases based on set guidelines and processes (payment requests, confirmations, promise to pay, etc.)
- Leverage company to streamline and consolidate tedious workflows
- Create new customers & update existing ones in the customer master database
- Communicate with customers to receive claims and backups, deduction copies, return PODs, and payment confirmations
- Screen for the validity of claims before creating C4C ticket requests
- Identify the source of discrepancies and resolve them accordingly.
- Create some reports for month end reviews
- Enter customers payments in SAP
- Back up support for order releases for all other customers based on set guidelines and processes
- Identify manual and repetitive tasks in the payment application process and develop semiautomated and automated solutions using SAP scripts, VBA coding, and Excel macros.
- Identify common miss alignments and discrepancies in payment remittances, and liaise with the customer’s AP team, internal & external EDI team, and Order Management for resolution.
- Create adaptive Excel macros that automatically calculate the exact dollar amount for each customer’s entitlement for any deduction off payment according to their dealer agreement (discount %, CBA, Marketing, Advertising, Business Development, Volume Rebate etc.)
- Follow-up for past dues and communicate with customers accordingly
- Communicate with DSMs/Logistics/Supply Chain for collection related issues
- Work on potential solutions for the whole AR department (regarding payment application, discrepancy resolutions, etc.) using mentioned VBA coding, scripts, and macros
- Communicate with the customer service team to reconcile service orders and warranty A/R accounts.
- Coordinate to find instances where payment was not captured and follow up with customer service team for recoveries.
- Forecast payments from larger customers for weekly cash flow reporting.
- Performs any other duties as assigned from time to time
- Backup for department manager
- Assist in training new recruits e.g. job-shadowing, mentoring, etc.
Qualifications
Specific Knowledge
- SAP experience
- Process Improvement knowledge
- Time management, inter-personal, telephone, analytical, communication – verbal & written, and computer skills
- Proficient in Microsoft Office products (Word, Excel, PowerPoint)
- Must be capable of using good judgment and discretion when exposed to confidential information
- Must meet minimum standards for computer and accounting knowledge
- Bilingual (French & English) preferable
- Some knowledge of Credit Management
- Full cycle A/R knowledge is a plus
Required Experience
Years of Experience Specialization Required/Preferred
3-5 Years Experience in A/R or similar role Required
