Bilingual Customer Service Representative
Permanent Hybrid | Markham, ON
Description
Responsibilities:
- Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.)
- Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference.
- Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
- Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits.
- Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers.
- Take and support phone enrolments.
- Ensures timely and accurate assignment of cases for resolution to the appropriate departments.
- Produce literature fulfilment and notes to the adjustors.
- To continue training/developing with all aspects of the job, product as well as procedures.
Qualifications
- 2 years of relevant work experience preferred.
- Ability to multi-task, talking with customers while completing paperwork and system changes.
- Excellent communication and Interpersonal skills.
- Outgoing and engaging conversation skills.
- Sales acumen a plus.
- Effective listening and problem solving skills.
- Professional demeanour.
- Efficient in Microsoft Office.
- Bilingual, English and French.
- Excellent verbal communication skills (in both French and English) are necessary.
- Must be detail oriented, analytical and possess excellent Customer Relations skills.
- Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first year.
- This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will be 10:30 AM-7:00 PM shift.
