Bilingual Customer Service Rep
Permanent Hybrid | Markham, ON
Description
- Answers incoming customer calls promptly to place orders for product sales.
- Resolves problems and concerns that customers may have with all facets of product ordering, sales and service.
- Tracks product shipments upon the customer’s request or Sales Representatives’ request.
- Enters standing orders, fax orders, blanket orders, and mail orders as needed.
- Assists Sales Representatives with customer account problems and sends samples of company products to customers and Sales Representatives upon their request.
- Corresponds with Shipping, Marketing, Quality Assurance, and Manufacturing to ensure that products are available as soon as possible for shipment to the customer.
Qualifications
- A minimum of two years of previous customer service experience.
- Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs. Ability to become skilled in the use of the company’s AutoCAD software within one year of employment required.
- Ability to work effectively as part of a team and make decisions quickly and accurately.
- Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the public.
