Bilingual Customer Outreach Specialist
Job Title: Bilingual Customer Outreach Specialist
Responsibilities:
• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
• Handle direct returning incoming calls as a result of outbound activities.
• Follow up on customer issues regarding claims, billing or other service concerns.
• Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
• Cross sell over the phone.
• Process routine requests for service items.
• Miscellaneous department activities as needed.
Requirements:
• Bilingual, English, and French
• Minimum of 1 year of relevant work experience
• Must be licensed in Accident & Sickness, and Life
• Ability to multi-task, talking with customers while completing paperwork and system changes
• Excellent communication and Interpersonal skills.
• Outgoing and engaging conversation skills.
• Sales acumen, business sense.
• Effective listening and problem-solving skills
• Professional demeanor
• Efficient in Microsoft Office
