Bilingual CSR
Permanent Remote | Ontario, Canada
Description
Bilingual Personal Lines Damage Insurance Broker – Customer Service
Job Description
What you will do:
As a member of our Quebec Home & Auto team, your responsibilities will include:
- Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
- Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
- Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
- Prepares and drafts responses to routine correspondence.
- Processes rewrites and remarkets following established new-business guidelines.
- Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
- Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
- Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
- Performs other duties within competence, as assigned.
Qualifications
What you will bring:
If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:
- AMF license.
- A minimum of one year’s experience in personal lines automobile and property insurance.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing priorities.
- Intermediate knowledge of Microsoft Office Suite applications.
- Fluency in spoken and written French and English (the person in this role regularly communicates with English-speaking policyholders in Quebec and must be able to properly advise them on insurance products).
- RIBO and/or other licenses is an asset.
We also consider your potential. If you know you have what it takes to do the job but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Additional Information
What we offer:
- Competitive salary and bonus structure.
- Industry-leading employer-paid group benefits that start on your first day.
- Defined benefit pension plan.
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses).
- Flexible work from home and hybrid options.
- Opportunities for advancement.
Apply Today
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