Store Director

Key Accountabilities

Client Experience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.
• Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.
• Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
• Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.
• Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.
• Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
• Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.
• Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and leadership with people and clients.
• Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.
• Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.
• Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.
• Endorse and develop the leadership and functional capabilities and skills of the Associate Store Director/Manager to become ready for a future Store Director/Manager role.
• Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility.
• Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with your manager and the People Partners.
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive recruiting.
• Oversee a consistent and timely onboarding experience for all new hires.

Sales Performance

• Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.
• Devise and drive collaborative and innovative initiatives to propel company to capitalize on the first-mover advantage and seize market opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house (FOH) and back of house (BOH) activities, engaging with top clients, and ensuring the highest level of client service and hospitality.
• Oversee and ensure the management of stock levels to maximize full-price selling (for Full- price stores) and maintain a high sell-through, as well as alignment with new product launches.
• Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy.
• Consistently drive with the Associate and the Team Managers the company’s set KPIs by guiding and challenging them to create and implement strategies, when performance standards are not met.
• Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service.
• Keep up to date with competitors’ analysis; products, sales trends, people strategies, clientele activities, and launches.

Running the House

• Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.
• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.
• Provide accurate monthly schedules and timely submission of payroll records for all employees.
• Oversee incoming and outbound merchandise requests and shipments.
• Support and monitor the After Sales services in store.
• Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.
• Ensure optimal and consistent adherence to all key health, safety, and security aspects.
• Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.
• Represent the company image through appropriate wardrobe and presence per the company grooming standards.