Dispatch Coordinator
Permanent On-site | Woodbridge, Vaughan
Description
Objective: To assist Scheduler in dispatching/delivery and installation processes to meet & exceed client expectations while maintaining an emphasis on reducing cost and improving profitability.
Responsibilities & Details:
- Assist with the morning dispatch
- Type and post daily schedule & truck runs
- Review delivery tickets from previous day, work on action items
- Assist in calling and confirming daily truck runs & installations
- Verify that times have been inputted into Hedberg & that delivery receipts are completed
- Assemble delivery tickets, plans for supervisors & drivers daily & review completed
- Maintain Health & Safety records & Security Clearance for Operations staff
- Maintain filing system, keep organized & up for the department to access
- Back Up for Operations Supervisor assisting in tasks such as:
- Collect & verify Green P Receipts
- Coordination of training sessions
- Back Up for booking jobs into Hedberg Scheduler
- Order office supplies as required
- Maintain parking ticket program through Willero Legal Services
- Back Up for Scheduler as required:
- Track progress of installation crews on the field
- Email subcontractors to book manpower
- Book trucks, equipment and other resources
- Create schedule & truck runs
- Other duties as assigned by management
Qualifications
- Post-Secondary education or equivalent administration and customer service experience
- Licence & access to a vehicle
- Dispatching/Scheduling background is an asset
- Excellent written and verbal communication skills
- Exceptional attention to detail & strong organizational skills
- Excellent at handling stressful situations
- Proven problem-solving capabilities with tremendous patience
- Outstanding Microsoft Office and Excel skills
- Knowledge of Hedberg system and related software program an asset
- Ability to manage heavy workload including multiple inboxes
Performance Measurements:
- Accurate and complete job details and reports
- Maintain a cooperative and positive relationship with all team members
- Excellent attendance and punctuality
